My work e-mail is banned from Facebook
forever.
The Maritime Aquarium's first foray
into Facebook was led by a summer intern. Although our MySpace page
was working well, everyone said we had to move to Facebook. A young,
digitally native, summer intern assured me she knew how.
It all went swimmingly until Facebook
sent a nasty e-mail and suspended our account that fall.
Turns out our intern had set the
Aquarium up as though it was a person, not an entity.
I finally got it all straightened out.
Ever try to reach someone at Facebook on the telephone? Fortunately,
all was forgiven. We created a page, not a person. Facebook even
migrated our followers, converting them from friends into fans. Only
my work e-mail could not be reset.
Facebook has pursued this policy in
ensuing years. And the upshot is that you can manage a page for your
company, but only from your personal Facebook space.
Commingling business and personal
personalities creates consternation.
I knew my Facebook personal profile was
no longer personal when my first board member sent a friend request.
There is an awkward moment or two when
you and your direct reports “like” each other on Facebook. This
post's title comes from such an instance. There was an awkward moment
when I chose not to “like” a photo of one of my workers in her
pajamas.
With a uniquely spelled, and therefore
eminently Googleable, last name, I have been cognizant from the start
of my world wide web involvement that my personal postings were
essentially public and must therefore jibe with my professional
goals. (You will find only two Chris Loynds in your search, me and a
psychiatrist in East Saint Louis.)
Digital natives sometimes need more
caution in their postings.
When I was hiring a new social media
person, in the job posting I requested links to each applicant's
Facebook. Linkedin, Twitter and other feeds.
You can be sure I snooped the
finalists. Anyone with lots of posts about how glad they were it was
Friday and how much they hated Mondays went to the bottom of the
pile. Likewise I looked for any lack of discretion in posts,
especially in photos or in statements. Curse words? Inappropriate
innuendo?
One of my interview questions was,
“What can you tell me about me?” I was disappointed at how few
applicants had taken the time to investigate me online before their
interview.
Perhaps most pilloried is JustineSacco. Just prior to boarding a plane to South Africa she tweeted a
racist comment to her 174 followers. Her comment was picked up by
digital media outlets and spread like wildfire. While Sacco flew
unawares, without an Internet connection, on her 12 hour flight, the
rest of the digital world speculated how such a tweet would surely
cost a PR professional her job. Soon #HasJustineLandedYet was
trending on Twitter as the worldwide digital crowd anticipated
Sacco's sacking.
Upon landing, Sacco deleted her
Internet presence, Twitter, Facebook and Instagram included. She
issued a public apology. But screen shots last forever. She lost her
job.
For better and worse, shared media is
just that, shared, worldwide, and sometimes with incredible speed.
I do acknowledge that morals change
with the passage of time. The second George Bush likely would have
gotten away with saying “kick ass,” but his father had to
scramble to explain himself for saying, “We tried to kick a little
ass last night,” after the 1980 presidential debates. I still
bristle at use of “suck,” but acknowledge nowadays it really
isn't seen as anything more than vernacular.
One key fact for digital natives to
remember is that many people higher up the corporate ladder came from
earlier times and have a different sense of what is, and is not,
appropriate. Whether you think them prudish or not, they're still
deciding upon your career and future.
So go gently into that next post. Think
twice before sharing that photo or tweet with the whole world. It may
be your personal life, but could reflect on your professional life as
well.
No comments:
Post a Comment